Heart Tribe Refund Policy
If you register and pay to be a part of Heart Tribe Camp at Burning Man, but then for any reason you find you cannot attend, please note the following refund guidelines:
Contributor Deposit Refund:
We’ve found that the $50 deposit helps remind people to show up and make a contribution during their scheduled shift. It will be refunded by September 21st, 2016 if you follow these simple steps:
Heart Tribe Registration Cancellation Refund Policy:
Understand that after August 10th, we will not be able to accept cancellation requests and after August 21st, 2016 we will not be able to accept transfer requests or Burning Man ticket sales.
August 22nd, 2016 onwards: No transfers or refunds possible
Beginning on August 22nd, 2016, all of our food and materials will have been purchased and we will be headed to the playa. We will not be able to provide any refund to people who for whatever reason are not able to attend Heart Tribe at Burning Man. In addition, it will be too late to transfer your spot to another person. Please understand our situation and honor that your money will be used for a good cause.
Why the cancellation and transfer fees?
Because processing cancellations and transfers creates administrative complexity, time and energy on our side and we don’t have an accountant or administrative assistant that has contributed their precious time for this. For cancellations, it also creates uncertainty and financial risk for us.
Another reason we have to be strict with our refund policy is because we are purchasing tens of thousands of dollars of supplies and food to build Heart Tribe on the playa.
We appreciate your agreement and respect of our refund policy. Please honor this policy and do not ask us for exceptions as it creates more work for us to respond to you. Thanks so much for your understanding.
How do I request a refund or transfer?
Contributor Deposit Refund:
We’ve found that the $50 deposit helps remind people to show up and make a contribution during their scheduled shift. It will be refunded by September 21st, 2016 if you follow these simple steps:
- Complete your 4-hour on playa contributor shift in good faith in a way that your Team Lead or a Contributor Coordinator would vouch for you.
- Show up on time for your shift, be clear headed (and not under the influence), and make a contribution for the duration of your shift.
- Send us an email by September 15th, 2016 stating “My full legal name is __________. I completed my 4-hour contributor shift at Heart Tribe in good faith. I was on time, clear headed and did my best to make a strong contribution.”
- Give us your Paypal email address or indicate another way you paid. We will refund the $50 to you by September 21st, 2016.
Heart Tribe Registration Cancellation Refund Policy:
- Until August 10th, 2016: Full refund minus a 35% Administrative Fee
- Post August 10th, 2016: No Refunds Possible...Only Transfers (see below)
- {Exceptions: If you sell us your Burning Man ticket you’ll get a full refund minus a 10% Administrative Fee (until August 21st)}
Understand that after August 10th, we will not be able to accept cancellation requests and after August 21st, 2016 we will not be able to accept transfer requests or Burning Man ticket sales.
August 22nd, 2016 onwards: No transfers or refunds possible
Beginning on August 22nd, 2016, all of our food and materials will have been purchased and we will be headed to the playa. We will not be able to provide any refund to people who for whatever reason are not able to attend Heart Tribe at Burning Man. In addition, it will be too late to transfer your spot to another person. Please understand our situation and honor that your money will be used for a good cause.
Why the cancellation and transfer fees?
Because processing cancellations and transfers creates administrative complexity, time and energy on our side and we don’t have an accountant or administrative assistant that has contributed their precious time for this. For cancellations, it also creates uncertainty and financial risk for us.
Another reason we have to be strict with our refund policy is because we are purchasing tens of thousands of dollars of supplies and food to build Heart Tribe on the playa.
We appreciate your agreement and respect of our refund policy. Please honor this policy and do not ask us for exceptions as it creates more work for us to respond to you. Thanks so much for your understanding.
How do I request a refund or transfer?
- Email us by midnight of the final cancellation or transfer due date and indicate:
- For Refunds: Copy and Paste the following (filling in the appropriate info)
- “I would like to cancel my registration with Heart Tribe and get a refund. I understand that administrative fees will be subtracted from my total refund amount according to the refund policy. My full legal name is _____, my phone # is ________ and my email address is ____________. The PayPal (or other payment method) email I paid with is __________ and I understand that is where any refund will be sent unless otherwise agreed.”
- “I would like to cancel my registration with Heart Tribe and get a refund. I understand that administrative fees will be subtracted from my total refund amount according to the refund policy. My full legal name is _____, my phone # is ________ and my email address is ____________. The PayPal (or other payment method) email I paid with is __________ and I understand that is where any refund will be sent unless otherwise agreed.”
- For Transfers: Copy and Paste the following (filling in the appropriate info)
- “I would like to transfer my camping space and/or meal plan and deposit to (Full Legal Name) and I agree to promptly pay any administrative fees prior to the transfer being finalized. If the administrative fee is not paid within 5 days of email request, I acknowledge that the transfer will automatically cancel and I will be liable for any expenses incurred. The transferee has already paid me directly for the transfer and I vouch for her/him 100% as a good fit for Heart Tribe. Their contact information is as follows (Full Legal Name, Email Address, Phone Number)”
- “I would like to transfer my camping space and/or meal plan and deposit to (Full Legal Name) and I agree to promptly pay any administrative fees prior to the transfer being finalized. If the administrative fee is not paid within 5 days of email request, I acknowledge that the transfer will automatically cancel and I will be liable for any expenses incurred. The transferee has already paid me directly for the transfer and I vouch for her/him 100% as a good fit for Heart Tribe. Their contact information is as follows (Full Legal Name, Email Address, Phone Number)”
- For Refunds: Copy and Paste the following (filling in the appropriate info)